Privacy Policy for ZenithGlide Logistics
At ZenithGlide Logistics, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our online platform and utilising our services, including international freight forwarding, customs brokerage, supply chain optimization, warehousing and distribution, specialized cargo handling, expedited shipping solutions, and last-mile delivery.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information You Provide Directly: This includes information you provide when you request a quote, book a service, contact us, or register for an account on our site. This may include your name, company name, address, email address, phone number, and payment information.
- Transaction Information: Details related to the services you purchase from us, including shipment details, origin and destination, cargo type, and other logistics-related data.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our services, including processing your requests for freight forwarding, customs brokerage, and other logistics solutions.
- To process transactions and send you related information, including confirmations and invoices.
- To track the status of your shipments and provide updates.
- To improve and personalize your experience on our online platform.
- To communicate with you, respond to your inquiries, and provide customer support.
- To monitor the usage of our service and identify technical issues.
- To comply with legal obligations and enforce our terms and conditions.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies and individuals who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Logistics Partners: Carriers, customs brokers, warehousing facilities, and other partners necessary to deliver our international freight forwarding and logistics services. This sharing is essential for the execution of your requested services.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
The security of your data is important to us. We implement a variety of security measures, including physical, electronic, and managerial procedures, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR and other laws)
In accordance with applicable data protection laws, including the GDPR for our European customers and Australian privacy principles, you have certain rights concerning your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.
6. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, our practices, or your dealings with our online platform, please contact us:
ZenithGlide Logistics
2847 Flinders Street, Floor 14
Melbourne, VIC, 3000
Australia